Pre-sales Questions
How to purchase your products？
We only sell products on Amazon, You can easily find the buy button on the product page of our website
You can also search for our products directly on Amazon, e.g. "jimveo E28 Projector".
You can also search for our products directly on Amazon, e.g. "jimveo E28 Projector".
About Payments, Shipping, Order information
Currently, we only sell products on Amazon.
You can check the Detailed Info about orders, logistics, payment on Amazon.
You can check the Detailed Info about orders, logistics, payment on Amazon.
Want to buy with lowest price or even for free?
We are running a promotional campaign!
Whether you are a social media influencer or not, If you are willing to help us promote the product,We will reward you at least 50% off coupons or even free products.
For more details, Please view the page “Promotion”
What's your warranty policy?
Our products enjoy a long 3-year official warranty policy.
Please register your order information in the Warranty window on the right side of the page to activate the warranty.
for warranty eligible products, we will offer you the following services: .
1. Free replacement or reissue of product accessories (such as remote control, power cord, manual, etc.)
2. Provide technical support and system upgrade .
3. Returns&Exchange(View our return policy in detail)
Please register your order information in the Warranty window on the right side of the page to activate the warranty.
for warranty eligible products, we will offer you the following services: .
1. Free replacement or reissue of product accessories (such as remote control, power cord, manual, etc.)
2. Provide technical support and system upgrade .
3. Returns&Exchange(View our return policy in detail)
Not Covered Under Jimveo Warranty:
1.Products not purchased from Amazon
2.Unauthorized repair or disassembling.
3.Products with expired warranties.
4.Products without sufficient proof of purchase.
5.Products or parts with an altered identification label or from which the identification label has been removed.
6.Product damage due to fire, floods, lightning, or other forms of Force Majeure.
7.due to normal wear and tear
8.improper environment (including improper temperature or humidity)
9.Lost or stolen products.
2.Unauthorized repair or disassembling.
3.Products with expired warranties.
4.Products without sufficient proof of purchase.
5.Products or parts with an altered identification label or from which the identification label has been removed.
6.Product damage due to fire, floods, lightning, or other forms of Force Majeure.
7.due to normal wear and tear
8.improper environment (including improper temperature or humidity)
9.Lost or stolen products.
What's your Returns&Exchange policy?
We only sell products on Amazon, please check Amazon's return and exchange policy.
We cannot process returns and refunds for orders older than 30 days
For quality problems that can only be solved by exchange, such as internal parts damage, large black spots and yellow spots on the projection screen, we still provide replacement service, but we need to charge a certain fee according to your remaining warranty period and product value. In general, we may offer you a special discount coupon where you can purchase a new projector directly from Amazon as an alternative.
We cannot process returns and refunds for orders older than 30 days
For quality problems that can only be solved by exchange, such as internal parts damage, large black spots and yellow spots on the projection screen, we still provide replacement service, but we need to charge a certain fee according to your remaining warranty period and product value. In general, we may offer you a special discount coupon where you can purchase a new projector directly from Amazon as an alternative.
How do I get my projector repaired within warranty?
If you encounter any difficulties when using the projector, please check our Product Support page.
If you still have questions, please fill out our Service Form and we will reply to you as soon as possible.
If you still have questions, please fill out our Service Form and we will reply to you as soon as possible.
